ServiceNow Problem Management is designed to help IT teams restore services rapidly while preventing future issues. This subscription-based platform offers a structured workflow that aids in diagnosing root causes and addressing problems effectively. It empowers users to document workarounds and solutions through automated workflows, enabling teams to focus on essential tasks. The consolidated view of incidents and changes facilitates quicker responses, minimizing the impact of unexpected disruptions and enhancing overall service delivery.

This software caters to a wide audience, including small businesses, enterprises, and nonprofits. It supports English and provides online assistance along with comprehensive documentation for training. Additionally, ServiceNow Problem Management integrates with openITCOCKPIT, allowing for seamless operations. By offering tools to identify potential failures and streamline communications, it enhances collaboration and transparency within IT teams, ultimately leading to improved efficiency.